Cancellation / Transfer Policy

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Key Dates:

1. Registration Date - The day you sign up for a class and pay the associated fee or are invoiced.
2. Free Cancellation Date - 2 days (48 hours) after the Registration Date (1) up to Class Registration Close Date (3)
3. Class Registration Close Date - 5pm, 2 days prior to the Class Start Date (4).
4. Class Start Date - The date listed as the first classroom day of the class.
5. Re-Enrollment Date - 7 days after Class Start Date (4), last opportunity to use re-enrollment discount.
   

Key Events:

• Incomplete Classroom Work - Failing to complete all online classroom assignments prior to Class Start Date.
• Failure to attend - Failure to show up on time to class on Class Days.
• Failure to pass Pre-Course Swim Test - Failing any portion of the 3 part swim competency test.
• Medical Waiver - Note from doctor indicating you can not participate in class due to medical reasons.
• Canceled/Disputed Payment - Any returned check, or online transaction that is canceled or disputed
  

Refund Policy:
      If your class is canceled by North Star, We will give you the option of:

               1) Free transfer to a later class or 

               2) A full refund of your class fees.

     If you need to cancel or transfer to another class, the following guidelines will be used

               From Registration date (1) to Free Cancellation Date (2):  

                    Full refund
                    Free transfer to any other class.
               From Free Cancellation Date (2) to Class Registration Close Date (3) 
                    Refund minus $10 fee
                    Free transfer to another class.
               After Class Registration Close Date (3)
                   No Refunds, No Transfer
               Incomplete Classroom Work before first class session
                    No Refunds, No Transfer
               Failure to Attend (No Show)

                    No Refunds, No Transfer 

               Failure to Pass Pre-Course Swim Test

                    No Refunds, No Transfer 

                    If you fail your pre-course test, Student may Re-enroll before Re-Enrollment 

                    Date (5) in future class at discounted rate: 

                              Lifeguard Class  - 50% off
                             Instructor Level Classes  - 25% off
       If you missed class or failed your swim due to a Medical Reason, you may use our 

              Medical Waiver option.  Provided  a signed Doctor's note before Re-Enrollment 

              Date (5) - Refund minus $25 fee or a $15 Transfer Fee.

      Canceled/Disputed Payment 

               $50 returned payment fee in addition to original class cost
      Missed a class due to COVID-19 precautions?  See our COVID-19 policy.

All Cancellation and Transfer fees non-refundable