Cancellation / Transfer Policy
Key Dates:
- Registration Date - The day you sign up for a class and pay the associated fee or are invoiced.
- Free Cancellation Date - 2 days (48 hours) after the Registration Date (1) up to Class Registration Close Date (3)
- Class Registration Close Date - 5pm, 2 days prior to the Class Start Date (4).
- Class Start Date - The date listed as the first classroom day of the class.
- Re-Enrollment Date - 7 days after Class Start Date (4),last opportunity to use re-enrollment discount.
Key Events:
- Incomplete Classroom Work - Failing to complete all online classroom assignments prior to Class Start Date.
- Failure to attend - Failure to show up on time to class on Class Days.
- Failure to pass Pre-Course Swim Test - Failing any portion of the 3 part swim competency test.
- Medical Waiver - Note from doctor indicating you can not participate in class due to medical reasons.
- Canceled/Disputed Payment - Any returned check, or PayPal transaction that is canceled or disputed
Refund Policy:
From Registration date (1) to Free Cancellation Date (2):
Full refund
Free transfer to any other class.
From Free Cancellation Date (2) to Class Registration Close Date (3)
Refund minus $10 fee
Free transfer to another class.
After Class Registration Close Date (3)
No Refunds
No Transfer
Incomplete Classroom Work
No Refunds
No Transfer
Student may Re-enroll before Re-Enrollment Date (5) in future class at discounted
rate: Lifeguard Class - 50% off
Instructor Level Classes - 25% off
Failure to Attend
No Refunds
No Transfer
Medical Waiver provided before Re-Enrollment Date (5)
Refund minus $25 fee.
$15 Transfer Fee
Failure to Pass Pre-Course Swim Test
No Refunds
No Transfer
Canceled/Disputed Payment
$50 returned payment fee in addition to original class cost
All Cancellation and Transfer fees non-refundable
